Conflict and Negotiation Tools

Overview
“Getting to Yes” by Fisher and Ury is a practical strategy for negotiating conflict resolution. It has been around for a long time and has proven to be of great value. The basics are explained here and in the Application section of the chapter, we look at some case studies.

Roger Fisher and William Ury, Getting to Yes: Negotiating Agreement Without Giving In, (New York: Penguin Books, 1983).